Helix recruitment agency - jobs - - Associate Director, Service and Support (EMEA) - SCIENTIFIC Market Sectors: Research Laboratory Skills: Field Engineering Skills: Technical Support Skills: Technical Support Skills: Managerial / Senior Executive Skills: International - LA197.012 - Cambridge - £ Negotiable - Permanent - US company with innovative technologies for genetic research

Job details for... Associate Director, Service and Support (EMEA)

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Company:  US company with innovative technologies for genetic research
Location:   Cambridge
Type:  Permanent
Division:  SCIENTIFIC
Reference:  LA197.012
Salary:  � Negotiable
Date posted:  Wed, 18 Feb 2009 13:32:42 GMT

This customer focused company develops innovative technologies and assays for use in the field of genetic research.

As head of a growing Service and Support team you will serve as a technical and operational lead in providing customer and technical advice. You will be responsible for all service and support departments for this territory, including Field Applications, Field Service, and Technical Support to provide world-class service to customers in the EMEA region (you’ll get hands-on product training!). You will set departmental goals and manage and motivate your staff to ensure first class cost-effective, high-value solutions for customer service.

A major link between the EMEA business and company headquarters and a senior member of the European leadership team, you’ll actively contribute to the overall development of the company.

Probably degree educated in life sciences you are thoroughly familiar with the biotechnology industry with good understanding of microarrays, gene expression, genotyping and/or next generation sequencing. You have strong, proven management skills demonstrable experience with improving customer service and support processes and systems.

Rewards? A competitive salary and stock options with a rapidly growing company.

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